Jalie Live collects certain personal information to provide you with the best possible betting experience. This information is either provided directly by you or collected automatically as you use the platform.
Information provided directly by you includes:
- Full name, date of birth, and national ID number.
- Mobile number and email address.
- BKash or Nagad mobile banking details (used for transaction purposes only).
- Residential address.
- Documents and photos uploaded for KYC verification.
Information collected automatically includes:
- IP address and device information.
- Browser type and operating system.
- Time spent on the platform and pages visited.
- Betting history and transaction records.
- Information collected through cookies and tracking technologies.
Jalie Live uses the information it collects for the purposes outlined below. Each use has a specific reason, and we never use your data for purposes that are excessive or unrelated to the service.
| Data Type | Purpose of Use | Legal Basis |
|---|---|---|
| Name & Identity | Account Creation & KYC Verification | Contractual Obligations |
| Mobile Number | OTP verification, transaction confirmation | Service Delivery |
| Payment Information | Deposit & Withdrawal Processing | Contractual Obligations |
| Behavioral Data | Service improvement and personalized experience | Legitimate Interests |
| IP & Device Information | Security & Fraud Prevention | Legal Obligations |
| Promotional Communications (with consent) | User Consent |
Your data is never sold to advertisers and is never used for marketing purposes without your consent.
Jalie Live uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored in your browser that help improve your browsing experience.
- Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
- Functional Cookies: To remember your preferred language and settings.
- Analytics Cookies: To understand which sections of the platform are used most.
- Marketing Cookies: With your consent only — to show you relevant offers.
You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may cause certain features to stop working.
Jalie Live never sells your data to third parties. However, limited sharing may occur in specific circumstances:
- Payment Processors: To process transactions via bKash and Nagad.
- KYC Partner: With licensed entities for identity verification.
- Legal Authorities: In response to lawful requests from courts or regulatory authorities.
- Fraud Prevention: With relevant authorities to prevent money laundering and fraud.
In all of the above cases, only the minimum necessary information is shared with third parties, and they are required to comply with our Privacy Policy.
Jalie Live has implemented industry-standard technical and organizational measures to protect your privacy. Our security infrastructure is regularly updated and tested.
- TLS 1.3 protocol is used across all connections.
- Passwords are never stored in plain text — only encrypted hashes are kept.
- 24/7 security monitoring is active on our servers.
- Regular security audits and penetration tests are conducted.
- Data backups are stored in encrypted form.
- Staff are granted access only to the information they need to perform their duties (Least Privilege principle).
As a Jalie Live user, you have important rights over your personal data. These rights are recognized under international data protection standards.
- Access: The right to request a copy of the personal data we hold about you.
- Amendment: The right to request correction of inaccurate or incomplete information.
- Erasure: The right to request deletion of your data under certain circumstances.
- Restrict Processing: The right to request that we restrict how your data is used for certain purposes.
- Data Portability: The right to receive your data in a structured, portable format.
- Objection: The right to object to your data being used for marketing or analytical purposes.
To exercise these rights, email us at support@jalielive.com. We are obligated to respond within 30 days.
Jalie Live is strictly for users aged 18 and above. We do not knowingly collect information from anyone under 18. If we are made aware that a minor has created an account, that account and all associated data will be deleted immediately.
The Jalie Live platform may occasionally contain links to third-party payment gateways or partner services. These external sites operate under their own privacy policies, and Jalie Live is not responsible for their practices.
- Payment gateways (bKash, Nagad) operate under their own respective policies.
- Please read the privacy policy of any third-party site before visiting it.
- Jalie Live does not control the data collection practices of these sites.
Jalie Live only retains your information for as long as necessary. All data is kept while your account remains active. Even after account closure, certain information may be retained for a specified period to meet legal obligations.
- Transaction records: retained for a minimum of 5 years after account closure.
- KYC documents: retained for 5–7 years as required by law.
- Marketing data: deleted immediately upon withdrawal of consent.
- Browsing logs: typically retained for up to 90 days.
Jalie Live reserves the right to update this Privacy Policy at any time. For significant changes, registered users will be notified via email or a platform notification.
- The date of any changes will always be kept up to date at the top of the page.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
- You have the right to close your account if you do not agree to the updated policy.
For any questions, complaints, or data requests relating to this Privacy Policy, please get in touch with us:
- Email: support@jalielive.com
- Help Center: jalielive.com/help-center
- Response Time: Usually within 24–48 hours